TERMS & CONDITIONS
Michael's Limousine will strictly
enforce State and Federal Laws and will maintain a zero tolerance compliance
policy that no alcoholic beverages can be consumed or used by any person not of
legal drinking age. All U.S. law enforcement agencies have absolute power to
stop any motor vehicle for administrative searches. If contraband is aboard,
even in negligible quantities without the chauffeur’s knowledge, they can seize
and forfeit this vehicle to a local government agency. All law enforcement
agencies areggressively enforcing this policy. Therefore no person will bring
contraband aboard vehicles that are owned or operated by Michael's Limousine.
Michael's Limousine will not be responsible for injuries that may occur due to
horse playing while the vehicle is in motion or at a standstill. The purchaser
on the front of this contract is responsible for his or her guests.
AT THE CHAUFFEUR’S DISCRETION, THE PURCHASER AGREES TO BE FULLY LIABLE FOR ALL CHARGES THAT MAY INCUR.
(1) $ 20.00 per broken glassware
(2) $ 500.00 per damaged seat, $ 300.00 per damaged carpet, $ 750.00 per damaged
mirror (3) $ 150.00 minimum for extensive cleanup (spills, etc.)
(5) $ 175.00 shampoo and disinfecting (due to sickness interior), $ 150.00
detailing and wax (due to sickness-exterior)
(6) $ 300.00 minimum for each burn hole, rip or tear to upholstery (7) $ 300.00
minimum for each act of vandalism
(8) $ 2000.00 opening a Car Door into another Vehicle or Stationary Object
(8) Triple charge of above listed amounts for all removed / stolen items from
vehicle
(9) Downtime subject to loss of revenue, per each hour lost as stated in
contract Michael's Limousine recommends that all and any
personal valuables be removed from the vehicle when unattended. We will not be
held responsible for any lost, stolen, or damaged articles.
Michael's Limousine reserves the
right to terminate this or any other contract for noncompliance of the above
requests, especially if renters do not follow chauffeurs requests in order to
obey the rules in this contract. No smoking is allowed in our vehicles. Any
deposits (cash, checks or credit card authorization) will be non-refundable for
any reason, if any cancellation occurs from renter’s side. Deposits are charged
on the credit card you provide with this contract. Taxes are applicable with all
credit card transactions so balance due amounts above may by slightly off. The
open balance is due immediately at the beginning of the agreed job all in CASH
only. The renter authorizes the immediate 20% deposit & the final payment,
states that she/he is the authorized purchaser for this rental contract, the
authorized cardholder for the given credit card responsible and liable for
payment of the total amount, per cash, credit card or money order. No personal
or business checks will be accepted.
As with all contracts, the rental
contract between the mentioned person as renter and Michael's Limousine is made
with the information and the terms given to us. All of the given information
from the renter is binding and cannot be changed without Michael's Limousine
acceptance. If the contract is cancelled or accepted after it is signed,
Michael's Limousine is still authorized to collect the remaining balance in
full, if the car was not re-rented again on the cancelled date for the same or
higher amount. We will reserve the said date upon the approval of the
purchaser’s credit card as per telephone conversation. The credit card holder
gives authorization to use the credit card information over the phone /fax /
internet in combination with a signed contract. It is agreed that it is not
necessary to obtain a signed credit card slip, as the reservation is made over
the phone/fax/internet. Proof of identity of the purchaser using said credit
card must be supported by the signed contract / credit card authorization via
fax or in person. At time of pickup we need the credit card, state
identification of the purchaser that authorizes the transaction for the signed
contract. If the purchaser cannot provide all of the above items at thetime of
pickup, Michael's Limousine will not start the job, as we have no proof of the
legal possession of the credit card. Therefore the risk of not getting paid will
give us the right to cancel. The purchaser is still fully responsible to pay the
total amount as he failed to provide the above requirements. Contracted price is
set for contracted pickups, addresses, time and number of passengers. As
indicated in the contract, any extra passengers traveling in the vehicle are
subject to extra charge. Michael's Limousine rates are billed, including,
applicable fees / taxes and a 20% Chauffeur service charge. If you feel that you
would like to provide an additional gratuity it is at your sole discretion. If,
you choose to provide an additional cash gratuity; it is at your sole
discretion, and is only in addition to the 20% you have already paid for. You
will not receive a full or partial refund for the 20% Gratuity by providing a
cash tip to the Chauffeur.
Michael's Limousine cannot
guarantee the availability of overtime. We are not responsible for lost/not
received confirmations when booking via internet. Some clients have spam
blockers on and sometimes confirmations don’t get through. It’s customer's
responsibility to call and get a confirmation number. It is of particular
importance that the purchaser makes allowances for anticipated delays and
adheres to the agreed time schedule. In the event that the purchaser wants to
change the time of the itinerary, they may do so, only if Michael's Limousine
can accommodate other clients that booked with Michael's Limousine prior to or
after the said time. The purchaser further agrees to pay additional charges
incurred such as overtime, tolls, parking etc. Overtime for airport jobs is
charged in 30 minute increments, extra stops are charged $20 - $40. If customer
fails to show at designated pick up location (NO SHOW), the full amount of
contracted time will be charged. On all reservations you will be considered a
no-show at 45 minutes past your scheduled pick-up time; if you have not met your
Chauffeur or contacted us by phone, you will be charged in full for the
reservation. To avoid being charged as a no-show,contact Michael's Limousine or
the driver by phone at the beginning of the job. On all the Point to Point
transfers Michael's Limousine provides up to a 10 minute grace period at
pick-up; before wait time charges apply at the hourly rate of the vehicle + 20%
gratuity billed in one hour increments. Michael's Limousine is not responsible
for traffic encountered during vehicle rental time and any delays caused by
directions instructed to the driver by passengers. Point to Point Transfers
include all Return Airport Transfers, Cruise Port Transfers, Point A to Point B
Transfers and all non hourly reservations.
The purchaser authorizes Michael's Limousine to charge any additional charges after they have rendered services to the purchaser’s credit card as supplemental charge. A 20% gratuity will be added to your total charge as well as 9% service surcharge. If cash payment is selected, the payment is due at the beginning of the rental time. Customer agrees to have Michael's Limousine get an authorization for the above credit card and amount, for the event stated above. Michael's Limousine is not responsible for items that are left in the vehicle, lost or damaged. Michael's Limousine reserves the right to charge a delivery fee for returning lost items if found. The rate will be equal to the rate of an Airport Transfer to your location plus 20% Chauffeur gratuity. Michael's Limousine Chauffeur's will assist with luggage at a client's request, but assume no liability for doing so. You have 7 days to cancel. Cancellations will be charged a cancellation fee of $150.00-Lincoln / $300.00-SUV. Cancellations made within less than 7 days will be charged a full price of the booked ride. Same rules apply even if the job is booked within 48-hrs of service. If any payment due hereunder will be unpaid (10) ten days after the due date, hereon Michael's Limousine will have the right to add and collect late charges with interest at maximum rate allowed by law. All such sums are due and owing with any other expenses, (filing fees, court cost, and reasonable attorney fees, etc.). Necessarily injuries by reason of such non-payments, I the credit card holder / purchaser / renter agree to pay Michael'sLimousine upon signing of this contract. I am satisfied with the terms and conditions above and fully understand and agree. If, for any reasons, I am not fully satisfied with the services I receive, I have 10 hours after the completion of the job to file a complaint in writing. If Michael's Limousine does not receive my written complaint in the above stated timeframe, I agree that there is no valid complaint and I am fully satisfied with the services I received. Filing a written complaint, insures both parties, that it is fully understood what the problem was, and should help Michael's Limousine to assist the purchaser in any kind of reimbursement. The purchaser will be contacted within a week of the complaint to settle the matter. I understand that this is a separate case from the main contract and therefore have no dispute in general against Michael's Limousine and the payment I authorized.
Since Michael's Limousine offers high-tech-equipped vehicles, sometimes heat and
excessive use of all power-operated equipment might be subject to temporary
failure. This will of course not interfere with the safety of the vehicle itself
and therefore will have no effect on continuing or paying of the contracted
trip. Michael's Limousine guarantees, that all our vehicles are constantly
checked to keep the highest possible standards and eliminate such failures as
much as possible. Michael's Limousine agrees to send the requested vehicle as
offered in the contract. We have the right to upgrade the vehicles or switch the
vehicles in case of emergency breakdown or if vehicles were in accidents. As
stated, this will only happen in emergencies, and to upgrade, never downgrade.
If no upgrade is available, Michael's Limousine gives the customer the right to
downsize the vehicle and receive additional discounts if wanted. No additional
charges will occur on customer side if upgrade is made without customer request.
If switching occurs in the same category, or upgrades are made, it will not
affect the contract and / or payment of contract. Customer’s therefore accepts
that replacement limousine may be substituted if contracted limousine becomes
unavailable for any reason. If any of our above guarantees or contracted terms
cannot be met due to conditions outside of our control, including weather,
accidents and any other acts of god, including, but not limited to traffic
congestion, road closures, accidents, flight delays, weather delays, road
closures etc., we willuse our best efforts to notify the customer of these
conditions and resulting delays or changes. Michael's Limousine reserves the
right to terminate any reservation without refund, if the Operator or the
Dispatcher on duty feels that the Renter and /or Party of the Renter is putting
the Operator or the mode of transportation or the Renter/and/or Party of the
Renter in danger of injury. Or, if the Renter and/or Party of the Renter arein
the possession of any illegal material and/or substance, this service will be
canceled withoutrefund. This is without exception.